By making a purchase, you are accepting these terms.
We guarantee live arrival of your reptile(s) unless the shipment is delayed or mishandled by the shipper. We are not responsible for carrier delays. We ship with FedEx via Redline Shipping and/or Ship Your Reptiles so if you wish to take out additional insurance on your package we can offer that service at an additional charge.
Unless otherwise stated and agreed upon in advance (and in writing), we guarantee that all captive bred animals are healthy (to the best of our knowledge) and feeding at the time of sale.
For door-to-door shipments you must be available to sign for the animal at the time of delivery. We do not guarantee live arrival for animals left by a door. We do not guarantee live arrival if there is a failed delivery attempt. All shipments must be opened and inspected immediately upon arrival. We will not ship to a P.O. Box.
We generally do not ship animals when the temperature is under 35 or over 85 degrees (F). Shipments made outside these conditions are at the sole discretion of the buyer and will not carry our live arrival guarantee. We reserve the right to refuse shipment if we feel doing so would pose significant risk to the animal. Our preference is to ship FedEx Hold For Pick Up, as the animals are waiting at a FedEx facility that is temperature controlled.
Animals are guaranteed to be properly sexed unless otherwise noted (ex. some species are difficult to sex; they will be sold as “probable sexed” or “unknown” or the sex will simply not be stated in the ad)
We guarantee that all captive bred animals are feeding regularly at the time of sale. We do not guarantee that an animal will feed under your care. All of our snakes are fed appropriately sized frozen thawed mice and/or rats in their permanent enclosure. On some occasions we will feed live rodents, but this is an exception to our usual feeding policy.
While our breeding facility is not open to the public we may arrange to meet with our customers so they can inspect an animal prior to the sale. We are also glad to meet you at any of the reptile trade shows we attend.
Animals purchased from Sarpamitra are not guaranteed once they are in your care. This is simply due to the fact that we no longer have any control over the animal, so we cannot be held responsible if something should happen after we have trusted you with taking care of the animal. This is the single most difficult aspect of a snake purchase/sale. An animal that fails to thrive in the days or weeks following their purchase is a point of strong opinions for both parties involved in the transaction; buyers are left without a reptile or their money and the seller cannot account for the conditions under which the animal was kept after the sale. This is true even when the animal is sold to an experienced keeper. Should you experience difficulties with the animal while it is in your care please contact us immediately so we can work toward figuring out why the animal is not adjusting to the captive care.
All sales are final. We do not offer refunds or exchanges. Please be sure the animal you purchase is the one you want.
We reserve the right to decline any order/request for sale.
You must notify us within 24 hours of delivery of any problems. If something is not correct you need to call us immediately. Do not send an email without also calling us on the phone.
Photographic evidence of any problems will be required.
The legality of owning a reptile in your state and/or city is your responsibility. We do our very best to check up on local laws, but it is not possible for Sarpamitra to know what rules exist for every county and city in the country so you will need to determine if owning a reptile in your area is within the law. We will absolutely not break any laws, regardless of whether or not you personally agree with them.
We do not sell reptiles to persons under 18 years of age unless their parent provides consent.
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